ITIL® training courses

Read our brochure

Find out more about our ITIL and service management training courses and learning services.

Download as PDF ( 936 KB )
Request a printed copy

ITIL training courses with QA

ITIL ICONS

With ITIL comes a new qualification scheme based on you accruing credits for each course taken.

Learners need a minimum of twenty-two credits, achieved in a balanced selection of subject areas, to gain the ITIL Expert Certificate. You start off with the ITIL Foundation and then select from either the capability stream or the lifecycle stream.

Although the ITIL training courses in the Capability and Lifecycle streams have different focus, there are similarities in some of the ITIL training courses. Therefore it is strongly recommended that the qualifications you choose are complementary to any qualifications you currently hold, and will help you to achieve a balanced ITIL knowledge base, in addition to gaining sufficient credits to achieve the ITIL Expert Certificate.

Useful downloads and links

View all ITIL courses
Official ITIL credit checker - To keep track of the number of credits you have accrued towards the Expert level certification
The official ITIL website has lots of useful information to help you choose your courses
ITIL Benefits in a recession – some useful facts and figures that support an ITIL approach to service management.

If you are considering implementing Service Management into your organisation and are looking at ways to engage your staff, gain buy-in from managament, or spread the concepts of service management to a wider audience, then our Service Management Simulation Game is a fun way to do it. It is a workshop that encourages participation throughout and energises your staff as they implement simulated business IT systems.

For further information please contact 0845 757 3888.

ITIL Book Set

Training courses

See all ITIL® training courses courses

top of page

Delegate Services

Portals

About Us

QA - training courses across the UK and Ireland from the leading provider of PRINCE2 and Microsoft training

QA provides PRINCE2 training, project management training, Microsoft training, Cisco training plus an extensive range of 1500 other courses covering all areas of IT, project management, service management, business applications and professional development. We provide PRINCE2 training and all courses in locations including London, Bristol, Reading, Milton Keynes, Birmingham, Leeds, Manchester, Newcastle, Glasgow, Edinburgh, Ireland plus online eLearning and virtual learning.

PRINCE2®, ITIL®, M_o_R®, P3O®, MSP® and MoV® are registered trade marks of the Cabinet Office. MoP™ is a trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office. PMI®, PMP®. CAPM® and PMBOK® guide are registered certification marks and trademarks of the Project Management Institute Inc. BPUG® is a Registered Trade Mark and Registered Community Trade Mark of Best Practice User Group Ltd. IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. QA is an endorsed education provider of IIBA. IIBA® is a registered trademark owned by International Institute of Business Analysis. The Open Group Certification logo is a trademark and the word TOGAF® is a registered trademark of The Open Group in the United States and other countries. QA Limited is an Accredited TOGAF® 9 Training Course and complies with the accreditation requirements for The Open Group TOGAF® Certification for People program. Cisco, the Cisco logo, and Cisco Systems are trademarks or registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. ILM is a trademark of the City and Guilds of London Institute and is used under licence. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. All third party trademark rights acknowledged.