Achieving effective user adoption

The human factor: it’s the reason why too many new system projects that look good on paper fail to achieve the business case ROI.

When introducing new software, or upgrading existing systems, you need to make sure that software is used effectively, that users are aware of any new policies, or can effectively utilise appropriate shortcuts.  Having your users prepared for change is the fast track to achieving project success.

By integrating a programme of learning and support into your migration, you'll ensure more effective users, reduced support requirements and improved overall success. 

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BT South Tyneside - desk top transformation

Microsoft Windows and Office is used every day by over 4,000 users, so upgrades promise major productivity improvements - but significant risk if mishandled.

To establish the specific requirements we undertook a needs analysis, focusing on Skills Validation, to identify the areas of training needed. Then we designed a bespoke modular course, which showed users how to use the new tool effectively within the BT SouthTyneside environment.

By creating a bespoke course it was possible to align training to BT's specific needs and include key corporate messages. Particular skills were mapped to the jobs performed in each department, allowing us to evaluate the results of the needs analysis to group staff into 'user training groups' based on current competencies and role requirements.

Despite the high number of users transferring to the new technology, the volume of training calls at BT South Tyneside has dropped since the beginning of the programme, demonstrating that users have gained a firm understanding of the technology and now require less support.

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Our solution

We have decades of experience creating, managing, implementing and measuring large-scale business applications training programmes. We understand that organisations need their staff to be using a new system quickly, competently and with minimal disruption to the business.

A structured approach

Our training projects are highly structured, with agreed milestones against defined deadlines, typically following our project stages:

• Design
• Pilot
• Implementation and evaluation
• Closure

Blended learning for more successful, cost-effective results

We take the greatest choice of learning methods and use the best of each approach, combining them into a single, seamless, blended learning programme that delivers great training in the most cost-effective way. A QA blended learning programme might include:

• classroom training.
• coaching or 'floor-walking'.
• eLearning.
• lectures.
• self-paced training.
• support.
• workshops.

Business applications training programmes of any size

QA can create business applications training programmes for local, national and international organisations - and has successfully delivered programmes that train tens of thousands of people.

Always in control

An experienced QA project manager will control every aspect of the training project, providing regular communications and detailed reporting - including learning analytics to provide a clear view of the success of the project.