Corporate and social responsibility policy

As the market leader we take our commitment to high standards and values very seriously.

Through our core values we aim to have our expert people deliver innovative, high quality and good value learning solutions that will make a lasting difference to your organisation.   In doing so it is important we behave responsibly, caring for our employees, the environment and other organisations as well as profit.

Our comprehensive corporate responsibility policy applies across every aspect of our business.

Environment

As well as continually striving to be more energy efficient, we are also aiming to reduce our impact on the environment. This includes an increased commitment to recycling and waste management, investing in energy-efficient technologies (such as virtualisation) and reducing travel by using home-working and Web-conferencing. We've also developed a three-day Green IT training course, in partnership with the British Computer Society, to help understand how to reduce impact on the environment.

Our staff

We are committed to not discriminating against age, race or gender and we want our workforce to reflect the diversity of our customers. Where possible, we operate a flexible working policy (including home-working) and have an ongoing investment in the continual training of our staff.

Our customers

By operating a truly nationwide network of training centres we ensure that our customers can minimise their travel when training. We continually monitor the market to ensure that our prices remain competitive and we always strive to offer the best value for money.

Supply chain

A a rigorous selection procedure applies for third-party organisations we work with, which ensures that every element of our services, even when provided by a partner, meets the same high standards. This includes health & safety, freedom of association, discrimination, working hours and payment.

Social investment

We have an ongoing programme of donating to good causes and charities and we also encourage staff to both do the same and get involved in money-raising activities. For a long time we have been avid supporters of investing in our younger people, including providing a range of Advanced IT Apprenticeship training programmes for 16-18-year-olds.

Performance and data

For organisations which require it, we freely publish statistics measuring our corporate and social responsibility progress. This includes a breakdown of employees by sex and race, energy use, social investment, health & safety, expenditure on travel and quality attainment.